Terms of service

Welcome to Neonik. These Terms of Service (“Terms”) govern your access to and use of our website neonik.in and all related services.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms.

If you do not agree, please do not use this website.

1. About Us

Business Name: Neonik
Business Location: Vidhyaranyapuram, Mysuru – 570008, Karnataka, India
Email: support@neonik.in
WhatsApp: +91 9448735953

Neonik operates as an online retail platform offering appliances, electronics, toys, fitness products, fashion items, gadgets, home décor, kitchen products, and related categories.

2. Eligibility to Use

By using this website, you represent that:

  • You are at least 18 years of age.

  • You are legally capable of entering into binding contracts under Indian law.

  • The information provided by you is accurate and complete.

Neonik reserves the right to refuse service to anyone at its discretion.

3. Account Responsibility

If you create an account:

  • You are responsible for maintaining confidentiality of your login credentials.

  • You are responsible for all activities under your account.

  • You must notify us immediately of unauthorized access.

Neonik shall not be liable for any loss arising from unauthorized account use.

4. Product Information & Accuracy

We strive to display accurate product descriptions, images, specifications, and pricing.

However:

  • Product images are for illustrative purposes only.

  • Actual color, size, or design may vary slightly due to lighting or screen differences.

  • Minor variations shall not be considered defects.

Neonik does not warrant that product descriptions are error-free.

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

5. Pricing & Payment

All prices are displayed in INR (₹).

Neonik reserves the right to:

  • Modify prices at any time without prior notice.

  • Cancel orders placed due to pricing errors.

We accept:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallet payments

  • Cash on Delivery (where available)

Payment gateways are third-party service providers. Neonik is not liable for payment failures or transaction errors caused by such providers.

6. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance.

Neonik reserves the right to cancel any order due to:

  • Product unavailability

  • Incorrect pricing

  • Suspicious or fraudulent activity

  • Failed COD verification

Orders can be cancelled within 24 hours of placing the order or before dispatch.

Once dispatched, cancellation is not permitted.

Repeated order cancellations may result in restriction of COD facility or account suspension.

7. Shipping & Delivery

Shipping timelines provided on the website are estimated.

Neonik shall not be liable for delays caused by:

  • Courier partners

  • Government restrictions

  • Natural calamities

  • Force majeure events

Risk of loss transfers to the customer upon successful delivery.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy available on the website.

Neonik reserves the right to:

  • Inspect returned products before approving refunds.

  • Reject returns that do not meet policy requirements.

  • Issue partial refunds if the product is returned in damaged or used condition.

9. Warranty Disclaimer

Unless explicitly mentioned on the product page:

  • Products are sold without additional warranties beyond manufacturer warranty (if applicable).

  • Neonik does not independently guarantee manufacturer claims.

Customers must directly contact the manufacturer for warranty claims where applicable.

10. Limitation of Liability

To the maximum extent permitted under Indian law:

Neonik shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenue, or data

  • Delay in delivery beyond reasonable control

  • Product misuse by the customer

Our total liability for any claim shall not exceed the amount paid for the product.

11. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes

  • Submit false or misleading information

  • Attempt fraud or payment manipulation

  • Abuse return or COD policies

  • Interfere with website security

Violation may result in:

  • Account termination

  • Order cancellation

  • Legal action under applicable Indian laws

12. Intellectual Property

All content on neonik.in, including:

  • Logo

  • Text

  • Images

  • Graphics

  • Product listings

  • Website design

is the intellectual property of Neonik and protected under Indian copyright laws.

Unauthorized reproduction, copying, or use is strictly prohibited.

13. Indemnification

You agree to indemnify and hold harmless Neonik from any claims, damages, liabilities, or expenses arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Fraudulent or negligent actions

14. Force Majeure

Neonik shall not be liable for failure or delay in performance due to events beyond reasonable control, including:

  • Natural disasters

  • War

  • Government actions

  • Curfews

  • Strikes

  • Pandemic-related disruptions

15. Privacy

Your use of this website is also governed by our Privacy Policy.

By using the website, you consent to collection and use of information as described therein.

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Mysuru, Karnataka.

17. Changes to Terms

Neonik reserves the right to update or modify these Terms at any time without prior notice.

Changes will be effective immediately upon posting on the website.

Continued use of the website constitutes acceptance of revised Terms.

18. Contact Information

For any questions regarding these Terms:

Email: support@neonik.in
WhatsApp: +91 9448735953
Business Location: Vidhyaranyapuram, Mysuru – 570008, Karnataka, India

Customer Support Hours: Monday to Saturday, 10 AM – 6 PM IST