Privacy policy

Neonik (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from neonik.in.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following types of information:

A. Personal Information

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party gateways)

B. Automatically Collected Information

IP address
Browser type
Device information
Pages visited
Cookies and tracking technologies

C. Communication Data

Emails sent to support@neonik.in
WhatsApp messages
Call verification records (for COD confirmation)

2. How We Use Your Information

We use collected information to:

Process and fulfill orders
Provide customer support
Verify Cash on Delivery (COD) orders
Send order updates and shipping notifications
Improve website functionality and user experience
Prevent fraud and misuse
Comply with legal obligations

We do not sell or rent your personal data to third parties.

3. Payment Security

All online payments are processed through secure third-party payment gateways.

Neonik does not store your debit/credit card details on our servers.

Payment processing is subject to the terms and privacy policies of the respective payment providers.

4. Sharing of Information

We may share your information only with:

Courier and logistics partners (for delivery)
Payment gateway providers
Technology service providers
Government or law enforcement authorities (if legally required)

We share only the information necessary to perform these services.

5. Cookies & Tracking Technologies

Our website uses cookies to:

Improve browsing experience
Remember cart items
Analyze website traffic
Enhance performance

You may disable cookies in your browser settings, but some features of the website may not function properly.

6. Data Retention

We retain personal information only as long as necessary:

To fulfill orders
To comply with tax and legal obligations
To resolve disputes
To enforce agreements

After this period, data may be securely deleted.

7. Data Security

We implement reasonable security measures to protect your information from:

Unauthorized access
Alteration
Disclosure
Destruction

However, no method of transmission over the internet is 100% secure.

8. Your Rights

Under applicable Indian laws, you may:

Request access to your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us at support@neonik.in.

9. Marketing Communications

By placing an order or subscribing on our website, you may receive:

Order updates
Promotional emails
Offers and discounts

You may opt out of marketing communications at any time by clicking the unsubscribe link or contacting us.

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

We encourage users to review the privacy policies of such websites.

12. Changes to This Policy

Neonik reserves the right to update this Privacy Policy at any time.

Changes will be effective immediately upon posting on the website.

Continued use of the website constitutes acceptance of revised policy.

13. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Business Name: Neonik
Email: support@neonik.in
WhatsApp: +91 9448735953
Business Location: Vidhyaranyapuram, Mysuru – 570008, Karnataka, India
Support Hours: Monday – Saturday, 10 AM – 6 PM IST